Customer Support Information

Purpose of collection: We collect personal information from you when you reach out to us for customer support or inquiries to help resolve your issues, provide assistance, and improve your experience with us.

Source of collection: This information is collected directly from you when you contact us via email, phone, or through our support channels.

Disclosure for a business purpose: This information may be shared with our service providers (e.g., customer support tools, CRM platforms) to facilitate better support. We do not sell this data.

Personal information collected: Your name, email address, phone number, order number, and any other details you provide to assist with the resolution of your inquiry.

2. Selling Personal Information

Since this is a legal and potentially tricky area, it’s important to clarify your practices. If you don't actually sell personal information, you should update this section like so:

Selling Personal Information

We do not sell personal information as defined by the California Consumer Privacy Act (CCPA). However, we may share your data with third-party service providers or advertising partners as described in the “Behavioral Advertising” section above, for the purpose of providing tailored advertisements or marketing.

If you are a California resident, you may request a list of the categories of personal information we’ve shared with third parties for these purposes.

3. Automated Decision-Making

To ensure transparency and compliance, you can revise this section like this (especially regarding fraud detection):

Automated Decision-Making

As part of our fraud prevention measures, we use automated decision-making processes to detect and prevent potentially fraudulent transactions. For instance, Shopify may automatically flag orders based on factors like payment methods or shipping addresses. However, these decisions do not have a significant legal effect on you, and you have the right to request human intervention if you believe a decision was made in error.

We do not use automated systems for profiling or making decisions that significantly affect you.

4. Cookies

Here’s an expanded and clarified version of your cookie section that covers more specifics and adds user rights:

Cookies

A cookie is a small file placed on your device that helps us provide a better browsing experience. We use various types of cookies on our Site, including:

• Essential Cookies: These cookies are necessary for the functioning of the store, such as enabling you to complete a purchase.
• Performance Cookies: These collect information about how visitors use the Site (e.g., which pages are most visited) and help us improve performance.
• Advertising Cookies: These are used to deliver tailored advertisements based on your interests and browsing habits.
• Social Media Cookies: These allow you to interact with social media platforms like Facebook or Instagram.

You can control cookies through your browser settings, but please note that blocking certain cookies may affect the functionality of the Site.

For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.

5. Third-Party Service Providers

Here’s a clearer version that outlines your third-party partners and how data is shared:

Sharing Personal Information with Service Providers

We work with third-party service providers to operate our business and provide our services. These include payment processors, shipping providers, and analytics platforms. We may share your personal information with these providers to fulfill orders, process payments, and improve the functionality of the Site. Examples of third-party partners include:

• Shopify: For powering our online store and processing your orders.
• Google Analytics: For analyzing how users interact with the Site and improving our offerings.
• Payment processors (e.g., Stripe, PayPal): For handling payments securely.

These providers are required to safeguard your personal information and may only use it in accordance with our instructions.

6. GDPR & CCPA (Expanded Rights Section)

Here’s a more detailed version of the GDPR and CCPA rights sections:

Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have specific rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request us to correct any incorrect or incomplete personal information.
• Erasure: You can request us to delete your personal information under certain conditions.
• Portability: You can request to transfer your personal data to another service.
• Objection to Processing: You can object to our use of your personal data under certain conditions (e.g., marketing).

If you are a California resident, you also have the right to know what personal information we have collected about you, and you can request that we delete it. You can opt out of the sale of your personal information at any time.

To exercise these rights, please contact us at the email address provided above.

For more information on how to exercise your rights under GDPR or CCPA, please visit our dedicated page or contact us directly.

7. Behavioral Advertising (Expanded)

Let’s make it clear that you’re using cookies and other technologies for ad targeting:

Behavioral Advertising

We use personal information (such as browsing activity and purchase history) to deliver personalized advertisements to you both on our Site and on third-party websites. This is done through platforms like Google Ads, Facebook, and other advertising networks.

You can opt out of targeted advertising through the following links:

• Google: https://www.google.com/settings/ads/
• Facebook: https://www.facebook.com/settings/?tab=ads

Additionally, you can opt out of some third-party advertising services via the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.

8. Data Transfers

Here’s how you can clarify your data transfer practices:

Data Transfers

Your personal data may be transferred to countries outside of your home jurisdiction, including the United States and Canada. We ensure that appropriate safeguards are in place for these transfers, including contractual mechanisms and compliance with the GDPR’s provisions on international data transfers.

If you have concerns about how your data is handled during these transfers, please contact us for further information.

9. Do Not Track (Expanded)

It’s helpful to provide more information about what “Do Not Track” means:

Do Not Track

Please note that our Site does not respond to “Do Not Track” signals from your browser. While we respect your preferences, there is no industry standard yet for how websites should handle these signals, so we continue to collect data as outlined in this policy.

10. Changes to the Privacy Policy

Since laws and regulations change over time, it’s helpful to reinforce how updates will be communicated:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or new features on the Site. When updates are made, we will post the new Privacy Policy on this page and update the “Last Updated” date at the bottom of the page.

Please review this Privacy Policy periodically for any changes.